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EN 18144:2025

Online gambling - Markers of harm in support of identification and prevention of risky and problem gambling behaviour

Edition date: 2025-11-26
In Force
Available languages: French, German, English
Summary: This document defines markers of harm in online gambling. It is a minimum set of markers to analyse. The individual indicators can be analysed over additional time spans as well as in excess of those re-quired, and other markers can be added to the analysis as well. In the event that the collection or analysis of data for a limited set of markers is prohibited within a spe-cific jurisdiction (for example, where legislation prevents it), operators can still be compliant with the standard provided that only these markers are omitted, and only for players who fall under that specific jurisdiction. This document does not provide guidelines regarding the interventions to be employed when addressing individuals with gambling issues, nor does it establish predefined thresholds for intervention.

Le présent document définit des indicateurs de dommage dans le cadre des jeux d'argent et de hasard en ligne. Il s'agit d'un ensemble minimal d'indicateurs à analyser. Chaque indicateur peut être analysé sur des périodes supplémentaires et au-delà de celles requises. En outre, d'autres indicateurs peuvent également être ajoutés à l'analyse. Si la collecte ou l'analyse de données pour un ensemble limité d'indicateurs est interdite au sein d'une juridiction spécifique (par exemple, lorsque la législation l'empêche), les opérateurs peuvent demeurer conformes à la norme à condition que seuls ces indicateurs soient omis, et uniquement dans le cas des joueurs relevant de la juridiction spécifique concernée. Le présent document ne fournit pas de lignes directrices concernant les interventions à appliquer dans le cadre des mesures à prendre avec les personnes ayant des problèmes liés au jeu et il n'établit pas de seuils d'intervention prédéfinis.

Dieses Dokument definiert Risikoindikatoren des Online-Glücksspiels. Es enthält einen Mindestsatz von Indikatoren, die zu analysieren sind. Die einzelnen Indikatoren können über zusätzliche Zeitspannen sowie über die erforderlichen Zeitspannen hinaus analysiert werden, und es können auch weitere Indikatoren zur Analyse herangezogen werden. In dem Fall, dass die Erfassung oder Analyse von Daten für einen begrenzten Satz von Indikatoren innerhalb eines bestimmten Rechtssystems verboten ist (z. B. wenn sie per Gesetz verboten ist), können Anbieter dennoch die Norm erfüllen, vorausgesetzt, dass nur diese Indikatoren weggelassen werden, und nur für Spieler, die in dieses bestimmte Rechtssystem fallen. Dieses Dokument enthält weder Leitlinien für die Interventionen, die bei Personen mit Glücksspielproblemen einzusetzen sind, noch legt es vordefinierte Schwellenwerte für Interventionen fest.
ICS: 35.240.95-Internet applications, 97.200.99-Other equipment for entertainment
CTN: CEN/TC 456 - 2318756

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