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EN 16102:2011

Intelligent transport systems - eCall - Operating requirements for third party support

Edition date: 2025-03-11
In Force
Summary: The objective of implementing a 'Third Party' emergency call is to provide emergency assistance and an automated notification of a traffic accident, using 'Third Party Services' packages where such services are supported between the vehicle and a Third Party Service Provider in countries where such notification of an emergency are supported by PSAPs. The first objective of this TPS-eCall is to transfer an emergency message from a vehicle to a Third Party Service Provider (TPSP) in the event of a crash or an emergency, and to establish a voice channel between the in-vehicle equipment and the TPSP. The second objective of this TPS-eCall is, in case of an emergency likely to require assistance from the emergency services, for the TPSP to transfer an emergency message including the data of the Minimum Set of Data (MSD) (as defined in EN 15722) from the TPSP to the most appropriate PSAP and to make best efforts to establish a direct voice contact between that PSAP and the occupants of the vehicle if required by the PSAP. This European Standard specifies the general operating requirements and intrinsic procedures for an in-vehicle eCall via the services of a Third Party Service Provider (TPSP). This European Standard also provides definition of the service(s) provided to the PSAP and the method and form of service delivery. NOTE An important part of the TPS-eCall is the Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this European Standard, but the form and data content of the MSD is not defined herein. The common European MSD for eCall is determined in EN 15722. Additional data concepts may also be transferred, and it is recommended that any such data concepts be registered using a data registry as defined in EN ISO 24978 to ensure that they can be understood by the recipient.

La mise en œuvre d’un appel d’urgence de fournisseur privé a pour objectif d’assurer l’assistance et l’alerte automatique en cas d’accident de la route, grâce aux services d’urgence de fournisseurs privés lorsque ces services sont assurés entre le véhicule et un « Fournisseur de service privé » dans les pays où ces services sont pris en charge par les PSAPs. Ceci fournit un autre moyen d’assurer le service d’eCall par rapport à l’eCall paneuropéen défini dans l’EN 16072 (Systèmes de transport intelligent — eSafety — eCall paneuropéen - Exigences de fonctionnement). Le premier objectif de ce « SFP-eCall » est de transmettre un message d’urgence d’un véhicule à un « Fournisseur de service privé » (TPSP) dans l’éventualité d’un crash ou d’une situation d’urgence, et d’établir une liaison téléphonique entre l’équipement à bord du véhicule et le TPSP. Le deuxième objectif de ce « SFP-eCall », dans le cas d’une situation d’urgence susceptible de nécessiter du secours, est que le TPSP transmette un message d’urgence comprenant les données de l’ « Ensemble minimal de données » (MSD) (défini dans l’EN 15722 {Systèmes intelligents de transport - eSafety - ’eCall’ ensemble minimal de données}) au PSAP le plus approprié et qu’il s’efforce d’établir un contact vocal direct entre ce PSAP et les occupants du véhicule, si le PSAP le demande. La présente norme européenne définit les exigences générales de fonctionnement et les procédures correspondantes applicables à un eCall à bord du véhicule assuré par les services d’un fournisseur de service privé. La présente norme fournit également la définition du ou des services assurés par le PSAP ainsi que la méthode et le mode de la prestation de service. NOTE Une part importante du SFP-eCall est constituée par un « ensemble minimal de données » (MSD). Les exigences de fonctionnement d’un MSD sont déterminées dans la présente Nome européenne, mais la forme et le contenu des données du MSD n’y sont pas définis.

Das Ziel der Implementierung des Drittparteien-Notrufs (TPS-eCall) besteht darin, Nothilfe zu leisten sowie die automatische Benachrichtigung über einen Verkehrsunfall mit Hilfe von Dritten angebotenen Dienstpake¬ten in Ländern, in denen derartige Dienste von den PSAPs unterstützt werden, sofern die¬se Benachrichtigungen zwischen dem betroffenen Fahrzeug und einem Fremddienstleister unterstützt werden. Das erste Ziel von „TPS-eCalls“ besteht darin, im Falle eines Unfalls oder einer sonstigen Notsituation eine entsprechende Notfallmeldung vom betroffenen Fahrzeug an einen Fremddienstleister (TPSP) zu senden und einen Sprachkanal zwischen der bordeigenen Ausrüstung und dem TPSP einzurichten. Das zweite Ziel dieser TPS-eCalls besteht darin, dass der TPSP im Falle einer Notsituation, die wahrschein¬lich einen Rettungseinsatz erfordert, eine entsprechende Notfallmeldung einschließlich der Daten des „Mini¬malen Datensatzes“ (en: Minimum Set of Data, MSD) (nach den Festlegungen in EN 15722) an die zuständige PSAP überträgt und alle vertretbaren Anstrengungen unternimmt, um eine direkte Sprachverbindung zwischen dieser PSAP und den Insassen des betroffenen Fahrzeugs herzustellen, sofern dies von der PSAP gefordert wird. Diese Europäische Norm legt die allgemeinen Betriebsanforderungen und intrinsischen Verfahren für den bordeigenen über die Dienste eines Fremddienstleisters erfolgenden eCall fest. Diese Europäische Norm legt auch den oder die der PSAP zur Verfügung gestellten Dienst(e) und das Verfahren und die Form dieser Diensterbringung fest. ANMERKUNG Ein wichtiger Bestandteil des TPS-eCalls ist der „Minimale Datensatz“ (MSD). In dieser Europäischen Norm sind die Betriebsanforderungen für den MSD, nicht aber seine Form und sein Dateninhalt festgelegt. Ein gemeinsamer Europäischer MSD für eCall ist in EN 15722 festgelegt. Es können auch zusätzliche Datenkonzepte übertragen werden, und es wird empfohlen, derartige Datenkonzepte unter Nutzung eines Datenverzeichnisses nach den Festlegungen in EN ISO 24978 zu registrieren, um sicherzustellen, dass sie vom Empfänger verstanden werden können.
ICS: 35.240.60-IT applications in transport
CTN: CEN/TC 278 - 6259

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